Your feedback is important to us. Below you will find answers to common questions. If you have any other questions that’s not covered on this FAQ page, please contact us with your queries and we’ll be happy to assist you.
Where can I find a sizing guide?
Sizing guides are available on every product page. The guide provides sizing information in both inches and centimetres (cm).
How do I adjust my order?
You can do this by emailing email@example.com within 24 hours of your purchase.
How do I cancel my order?
Email firstname.lastname@example.org within 12 hours of your purchase. Please note, we may not be able to cancel your order after this as it may be in the process of fulfilment and shipment.
How can I get discounts and coupons?
Sign up to our newsletter and receive exclusive promotional offers, notifications about latest releases and much more!
Where do you ship from?
We ship from our partnered warehouses in the United States & Europe. Your order may be dispatched from one or more warehouses.
Which countries do you ship to?
We ship Internationally and most countries are covered. If you are unsure if your country is covered in our shipping, feel free to contact us and we will be happy to help.
How much does shipping cost?
If you are ordering from the United States or the United Kingdom, you benefit from Free Shipping on all orders. For other countries, it will depend on where you are ordering from. If you are located in the EU, shipping costs $4.99 and if you are located outside the EU, shipping costs $11.95.
Can I track my order?
You certainly can. After your order is made, you will be sent an email from us. It will contain information about:
- Shipping information
- How you can track your order
How long will it take for my items to arrive?
It depends on where you are located. On average, fulfilment takes between 2-7 working business days and shipping takes up-to 4 working business days, depending on your order’s destination.Please note, some countries may take longer to ship.
How do I make a return or exchange?
Contact our support team via email at email@example.com.